This page will explain the refund and Cancellation Policy.

Refund and Cancellation Policy

This is a policy that supersedes all previous policies. This came into force on 1st October 2022.

Since all the products of Sudhan Enterprises  are made to order or of very specific use, we do not offer Refund,

1. Unless the Product is damaged in transit and hence unusable.
2. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
3. Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transaction due to technical error. In such cases, the excess amount excluding Payment Gateway charges would be refunded to the Customer.2..Due to a technical error, payment is being charged to the Customer’s Card/Bank Account but the enrolment for the examination is unsuccessful. Customers would be provided with the enrolment by Sudhan Enterprises at no extra cost, however, the applicable charges such as Payment Gateway charges or any other charges would be deducted first before being refunded.
4. It will be the responsibility of The Customer to make an application for a refund along with the transaction number and original payment receipt if any generated at the time of making payments.
5. The application in the proper format should be sent to dp1023@gmail.com
6. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Sudhan Enterprises through electronic mode in favor of the applicant, and confirmation sent to the mailing address given in the online registration form, within a period of 21 calendar days on receipt of such claim.
7. The company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances: a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.

1. If the Payment Account has insufficient funds/limits to cover the amount as mentioned in the Payment Instruction(s)
2. If the funds available in the Payment Account are under any encumbrance or charge.
3. If your Bank refuses or delays honoring the Payment Instruction(s)

1. In case Circumstances are beyond the control of the Company specified as Acts of God (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, or systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
2. In case the payment is not effected for any reason, you will be intimated about the failed payment by e-mail.

• In case of genuine problems, we may consider refunds only on Case to case basis.
  Please contact us for that using the contact us page.

Sudhan Enterprises